HCL Technologies, an IT services firm, announced that it plans to focus on expansion in the Brazilian market for IT and ITES services. Currently, the Brazilian market for IT and ITES is estimated at about $15 billion and HCL’s plan is aimed at expanding and strengthening its infrastructure services availability in the country. Alone, the Brazilian IT market is estimated to be worth $3 billion. The company announced its plans at the Gartner Outsourcing Summit 2010 that is currently ongoing in Sao Paolo state.
HCL’s burgeoning existence in Brazil has been helped by rapid economic growth, expansion of conglomerates in the market and the growing internationalization of Brazilian corporations. In this investment, the company announced that it intends to construct a multilingual service desk aimed at supporting its global as well as local customers in Rio Grande do Sul, to service its customers in Portuguese.
The facility is expected to offer global support for telecom and mainframe clients, specialize in help-desk support for monitoring network and providing data center services as well as information security. Just in its first “birthday” since beginning its Brazilian operations; HCL currently employs more than 150 individuals that cater for its global and local customers through its state-of-the-art delivery center in Sao Leopoldo and its office in Sao Paolo.
HCL vice president (Emerging Geographies), Sandeep Kalra, said that, with the global economy recovering, companies in the country are encountering new growth opportunities and might be required to decide upon strategic investments in IT to enable them get their new products and services to the market.
He acknowledged Brazil’s crucial role in the global economy given the size of its economy, the second biggest in the Americas. As such, Brazilian IT firms seeking to build global IT organizations might consider leveraging the expertise on IT infrastructure management from HCL. It currently boasts large number multi-national corporations as customers, in addition to other local companies in Brazil in its infrastructure services segment.
According to the company, it is more affordable to deliver its services from Brazil than it is from the US, UK and Europe. However, it remarked that, regardless, its Indian operations were better with a cost advantage pegged at a 30 to 40% cheaper cost service charge. HCL provides services in Portuguese and Spanish to some of its global clients such as Readers Digest and Nokia. The company’s entry into Brazil was part of its quest for expansion in the Latin American market.
June 12, 2010.