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PGFN Services Integrate Digital Economy Plan

Digital Government

Initiative to make digital public services part of the unification process that stipulates the digitization of 3,000 public services available to citizens

The Federal Government, through the Secretariat of Digital Government, initiates the unification process of registrations and stipulates the digitization of 3,000 public services available to the citizen. Under the guidance of the Minister of Economy, Paulo Guedes, that all services of the Ministry of Economy are digital, the Attorney General's Office of the National Treasury (PGFN) integrated the Digital Economy Plan.

The measures comply with Decree No. 8.936 / 2016  , which establishes the Digital Citizenship Platform and provides for the provision of digital public services, within the scope of the direct, municipal and foundational federal public administration bodies and entities; and Decree No. 9,094 / 2017 , which provides for the simplification of care provided to users of public services, ratifies the waiver of notarization and authentication in documents produced in the country and establishes the Letter of Services to the user. It also complies with the provisions of Law 13,460 / 2017 , which provides for the participation, protection and defense of the rights of users of public services.

In 2016, aware of the changing needs, PGFN started a project to reformulate the services provided. The establishment of the decrees came as a reinforcement to validate the action begun. This is what explains the Prosecutor of the General Coordination of Active Debt of the Union and FGTS (CDA), Adriana Macedo Marques. “PGFN started the InovaDAU Project in December 2016, together with the Service Group - which has representatives from the 5 Regions, in order to reformulate the agency's services. The idea was to rebuild citizen-focused services to simplify them while increasing credit recovery. ”

She also says that, from then on, came the proposal to build a new debt portal, the REGULARIZE . “Through the collaborative building of the Regionals, SERPRO representatives, as well as the contributors themselves, REGULARIZE went live in August 2018. The PGFN initiative therefore began well before the new decrees, which came in line with the action of digital transformation that was already underway at the agency. Today, the project is also part of the Digital Economy Plan and the expectation is that all PGFN services will be included in REGULARIZE by the end of this year, ”he concludes.

Thus, the portal REGULARIZE - which completed 1 year this week - went online and has 1.6 million registered users, of which 736 thousand individuals and 903 thousand legal entities.

For Deputy Attorney General Active Debt of the Union and the FGTS, Cristiano Neuenschawander, the introduction of digital transformation is a broader issue that goes beyond the citizen. He explains that we also need to optimize and improve internal processes.

“PGFN's digital transformation initiatives include not only the rebuilding of citizen-focused services, but also the complete reengineering of its work processes. To this end, several projects are underway, which aim to reduce bureaucracy, automate processes, address massive demands and provide better working conditions, using modern information technology tools, ”says the Assistant Attorney General.

Digital Plan
According to the General Relations and Portfolio Coordinator of the Digital Government Secretariat, Marcos Ricardo dos Santos, the production of several digital plans is underway with the objective of transforming one thousand services. There are currently 16 ongoing plans. “It is a set of actions to transform public services into digital media. In each ministry are identified which services provided to society have digitization potential and a pact is established to make the largest number by the end of 2020, ”he explains.

The Digital Economy Plan proposes the transformation of 60 services. However, considering the Ministry of Economy and related institutions, 135 were handed over, including bodies such as the National Institute of Industrial Property (INPI), National Institute of Social Security (INSS) and the Securities Commission (CVM).

He also says that since the beginning of the year so far, 313 digital services have been delivered. This number indicates that there are 12.6 million transactions that are no longer in person and now digital. “This means savings of R $ 197 million per year for the government. In addition, we calculate savings of R $ 140 million per year for society. In terms of transaction are 60 million hours saved. For each R $ 1 invested there was a return of R $ 12.32 in savings to the Government. For society there are R $ 58.51 of savings every R $ 1. We have the prospect of tripling this, ”he projects.

In addition, Marcos Ricardo points out that the citizen will no longer need to travel in order to relate to the Government, besides the reduction of queues and lost time. "In the case of PGFN citizens can negotiate debt without leaving home," he says.

Linked to digitization is the unification of user registration to improve access to public services. The Federal Government is unifying citizens' registrations through Single Sign-On, so that with just one account you can access any federal public service. The goal is to increase ease without reducing security, as the data are verified with the bases of the Federal Revenue Secretariat of Brazil (RFB).

Federal services and their guidance can be accessed at: 

The PGFN recently updated the Union Active Debt Services Guidelines on the Services Portal. In addition, it is expected that by 2020, the Single Sign-On solution will be implemented on the REGULARIZE portal for access to the agency's services.

Secretariat of Digital Government
The Coordinator explains that the role of the Secretariat of Digital Government is related to the leadership of the process. “The Secretariat offers platform-based components that accelerate digital transformation actions. For example, automation tools, single sign-on, cost model, research actions to improve user experience when dealing with government on digital platforms. It also proposes participation and monitors. We coordinate this process throughout the Federal Public Administration. ”

With this change, the government hopes to make the experience of all users and businesses, as it relates to the state, faster, easier, and cheaper.

Integration of Public Services
In order to promote the debate of national and international experiences, focusing on possible solutions to the challenges of digital transformation and building more effective, efficient and open governments, with an emphasis on providing services to citizens and businesses, adopting a multichannel approach, the National School of Public Administration (Enap) hosted the International Seminar - Integrating Public Services for a Citizen-Centered Government  on August 13 this year.