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Modernization of the public sector depends on technological advances

Management

Second secretary Cristiano Heckert, technology is the main bottleneck for innovations

   Is information technology (IT) a solution or obstacle to a more efficient and rational public administration? The question is from the Secretary of Management of the Ministry of Economy, Cristiano Heckert, during the 5th IBGP IT Governance Forum, which is being held until Friday (7/6), in the auditorium of the Housing Foundation of the Army, in the Military Sector In Brasília. 

"IT is essential for public administration. But how can it add more value to our work? To what extent does technology become a hindrance to changes in public administration? ", Heckert argues. According to him, information technology is the main bottleneck of the secretariat that drives to advance the modernization of management.

The information technology is the basis of the transformation agenda of the public administration underway in the Special Secretariat for De-bureaucratization, Management and Digital Government of the Ministry, to which the Department of Management (Seges) is subordinate. 

The agenda has three pillars: digital transformation of services, institutional transformation and state reform. In the first, the concern is to automate the services provided to the citizen and to take to the digital world as much as possible among the 2,900 services provided by the federal government.

"The idea," explains the secretary, "is to take the citizen from the front of the counter and offer new channels for him to relate to the government through technology, giving more convenience and efficiency." 

Seges is responsible for the transformation within the institutions, with the digitization of the internal processes of the administration, among them the adoption of the national electronic process; computerization of logistics systems (procurement of materials); the creation of the Platform + Brazil to operate the transfers of resources of the Union; and the review of service delivery based on technology - such as initiatives such as the Taxi Gov, the Virtual Warehouse, the Price Panel, airfare purchases etc. 

"Ultimately, technology is behind all the transformations we are making," said Secretary Heckert. "But at the same time, we run into the technological limitations to move forward with change. We need to find, along with our suppliers, alternatives to give more scale and speed to our demands, "he concludes.

Participated in the debate at the 5th IBGP IT Governance Forum, the head of the Army Systems Development Center, Brigadier General Eduardo Wolski; the IT secretary of the Superior Electoral Court (TSE), Giuseppe Janino; and the secretary of Internal Control of the Ministry of Defense, Paulo Grazziotin.