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International seminar highlights experiences of digital public services offered to citizens

Digital transformation

One of the main challenges in Brazil is to make the service more efficient, agile and simple, says secretary Uebel

The Brazilian population is the fourth most connected in the world. More than 120 million people have internet access and over 90% connect via mobile phone. The connectivity index increases every day and the state needs to serve citizens more efficiently, quickly and simply.

The diagnosis is made by the special secretary of Bureaucratization, Management and Digital Government of the Ministry of Economy, Paulo Uebel, presented on Tuesday (13/8), opening the international seminar “Integration of Public Services for a Citizen-Centered Government”, held at the National School of Public Administration (Enap). 

According to him, the state was born to serve society and the citizen must be the center of all public policy. “We have to work daily thinking about the citizen. Especially in the one who is at the top, who lives the reality, who depends more on the Brazilian state, ”he said. 

"So, it is essential to make a digital transformation, making accessible everything that is possible in digital format, 24 hours a day, seven days a week, 365 days a year," he added. 

The secretary stressed that, along with the digital transformation, an institutional transformation is also necessary, in order to review the entire administrative structure. “The citizen has to be cared for and his life has to be easy. And it is up to us, the various powers and the various levels of the federation to talk, to coordinate efforts to get this service to its best. So that he can go to one place and settle his life and not be sent to various offices. ” 

The seminar is organized by the Digital Government Secretariat of the Ministry of Economy and Enap, in partnership with the Inter-American Development Bank (IDB). During the event, the best national and international experiences related to the theme are presented, as well as the challenges of digital transformation and the building of more effective, efficient and open governments, with emphasis on providing services to citizens and companies, adopting a multichannel approach.   

Digital services

The Secretary of Digital Government of the Ministry of Economy, Luis Felipe Monteiro, reinforced the goal of digitizing 1,000 public services by the end of 2020. He stressed that, more than the inclusion of digital technologies in public administration, the challenges of digital transformation involve the integration of state modernization efforts. 

"We want to transform the government digitally and support all the bodies that want to offer better services to citizens," he said. 

The seminar presents Brazilian and foreign experiences. In Brazil, for example, the use of digital and facial biometrics, tested by the INSS, was emphasized so that its policyholders can perform proof of life without having to leave their homes through an application; and the Digital Work Card of the Secretariat of Labor. The seminar also features experts in digital transformation and multichannel service delivery from Canada, Chile and Spain.